1. About Garrow Mandai
Garrow Mandai is a community-focused online marketplace created to promote Garo products, crafts, books, clothing, and everyday essentials.
We provide a platform where individual sellers and small businesses can reach customers across India.
2. Who Can Register as a Vendor
Any individual or small business who:
Is legally allowed to sell products in India
Sells genuine, lawful products
Agrees to follow Garrow Mandai’s platform rules
There is no upfront registration fee to become a vendor.
3. How to Register as a Vendor
Click to visit the Start Selling or Register now page on the Garrow Mandai homepage
Fill in required details:
Name
Email ID
Mobile number
Store name
Submit the registration form
Upload required documents (see below)
Once approved, you can start adding products
4. Documents Required
To comply with payment and platform policies, vendors may be asked to submit:
Any one Government-issued ID (Aadhaar / Voter ID / PAN)
Bank account details (for receiving payments)
Address proof (if required by payment partners)
📌 Documents are used only for verification and payment processing.
5. Bank Details for Payments
Vendors must provide correct bank details, including:
Account holder name
Account number
Bank name
IFSC code
Incorrect or mismatched details may lead to payment delays.
6. Adding & Selling Products
Vendors are responsible for:
Uploading accurate product information
Using original images or images they have rights to use
Setting correct prices and stock availability
Packing products properly for shipping
Prohibited, counterfeit, or illegal products are strictly not allowed.
7. Orders, Shipping & Delivery
Vendors must process orders promptly after receiving them
Products should be packed securely to avoid damage
Delays or repeated order cancellations may result in account review
Shipping methods may be handled:
By the vendor directly, or
Through platform-supported courier services (if available)
8. Payments & Settlement
Payments from customers are collected through Garrow Mandai’s payment gateway
Vendor earnings are transferred to the registered bank account after successful order completion
Settlement timelines may depend on payment gateway and bank processing
9. Platform Fee & Commission (Important)
Currently, Garrow Mandai is offering FREE onboarding for vendors.
No platform fee for the initial period
A 10% platform commission will be applicable only after:
The vendor sells 10 items, OR
2 months (that is exactly 60 days) have passed since registration
(whichever comes earlier)
This commission helps us maintain the platform, payment systems, and support services.
📌 Any changes to commission structure will be informed in advance.
10. Vendor Responsibilities
Vendors must:
Fulfil orders honestly and professionally
Communicate clearly with customers
Maintain product quality
Follow Indian laws and marketplace guidelines
11. Account Suspension or Termination
Garrow Mandai reserves the right to:
Suspend or terminate vendor accounts in case of:
Fraudulent activity
Repeated customer complaints
Sale of prohibited items
Policy violations
12. Changes to Terms
These terms may be updated from time to time.
Continued use of the platform means acceptance of updated terms.
13. Support
For any questions or assistance, vendors can contact us through the website support section.
